crschmidt: (photogeek)
[personal profile] crschmidt
It's Fall weather out right now (53 degrees) but the high for today is 73.

Jess seems to find this some variety of confusing; I simply find it "weather".

Yesterday, I fixed something that was breaking live-streaming for many users in Russia, I think. I like it when a reddit complaint leads to a straightforward bugfix I can actually implement; it makes me feel less like a "hero" (which is good short term and bad long term) and more like I'm just doing my job.

Unfortunately, live-streaming isn't really my job.

I wonder if there's any companies that just have software development strike teams that just go around fixing high-touch user complaints. I guess there's only a handful of companies big enough to make that worthwhile, but it might be cool to have a general purpose strike team of a half dozen people to do things like that. I guess the biggest problem is the learning curve for any particular problem: it's taken more more than 12 months of listening to complaints every day to get to the point where a non-trivial chunk of them are actionable.

I still like the idea, even if it's impractical.

(no subject)

Date: 2015-11-05 12:58 pm (UTC)
From: [identity profile] mindstalk.livejournal.com
When I was investigating MySQL at an old job, it seemed that the devs had solutions to reported bugs within 48 hours. I had the impression they didn't even have a bug tracking system, just "Bug! fix it now!" ("DB is not ACID compliant" was not an actionable bug.)

As I pointed out to my managers, good luck getting that level of service out of Oracle or MS...

(no subject)

Date: 2015-11-12 07:51 pm (UTC)
ext_34812: (Default)
From: [identity profile] boggyb.livejournal.com
At work, another department wanted to update an app to use the library our team's been writing. So they parachuted in a bunch of contractors who worked crazy hours to bash their app together before disappearing off to their next contract. I was slightly disappointed that their French Commandos (they hired a French outfit) were only metaphorically parachuted in.

May 2017

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